CURRENT SHIPPING DISRUPTIONS DUE TO COVID-19
Canada - There are currently shipping service disruptions affecting orders being delivered within Canada by Canada Post. Information on delayed service is changing daily but updates can be found HERE.
USA - US orders are dropped off at the US/Canada border by a third party courier service and are shipped with tracking via USPS First Class Mail. There are currently shipping service disruptions affecting orders being delivered by USPS. Information on delayed service is changing daily but updates can be found HERE.
International - There are currently shipping service disruptions affecting orders being delivered by Ascendia (International Mail) and USPS. Information on locations that have temporarily suspended or delayed service is changing daily but updates can be found HERE (USPS) and HERE (Ascendia).
Please allow additional time for your order to be delivered. If you have any questions regarding shipping at this time, please send us an e-mail (email@example.com) prior to placing an order.
What is the processing time?
All orders have a 1-2 week processing time unless otherwise stated on product page.
Do you accept cancelations?
Returns, exchanges, or order cancellations are NOT accepted. Please be 100% sure you would like to purchase from Murdock Talks prior to ordering.
Do you accept returns and exchanges?
Due to the nature of the items there will be no refunds or returns. If you are dissatisfied with your order or a specific item in your order please contact me to discuss, and we will be more than happy to work something out!These situations are treated on a case-by-case bases.
What if I type in the wrong Shipping Address?
Please double check your shipping address prior to processing your order. Address changes cannot be made. We will not be responsible if your package is returned to us due to incorrect addresses or names on the package. If the package is returned to us, the buyer is responsible for fees to re-ship.
Does Murdock Talks accept Custom Orders?
Unfortunately Murdock Talks is unable to accept custom orders at this time. Feel free to make sticker suggestions in our facebook group though!
Can I make changes to my order?
Unfortunately, once an order is placed we cannot add or subtract items from the invoice. Please make sure your order is correct prior to checkout.
Coupon codes cannot be combined. By policy this platform allows one coupon code per order. Though I do have multiple codes available only ONE code can be used per transaction. Once an order is placed coupon codes cannot be added. Please do not leave coupon code in the notes section, it will not be applied.
How long will it take for my order to get to me?
Once an item is marked 'shipped' it is then in the hands of the Canada Post, and is out of our control.
Estimated delivery times for Letter Mail (No Tracking) as per Canada Post:
- Within Ontario, Estimated delivery is up to 4 Business Days.
- Within Canada, Estimated delivery is up to 6 Business Days.
- United States, Estimated delivery is from 5-10 Business Days.
International Shipping: Please note that shipping times vary, depending on the country it is travelling too. It can take up to 6 weeks for a package to be delivered Internationally. If you have any questions regarding shipping to International countries, please send us a message prior to placing an order.
During the Holiday Season (Nov 1 - Jan 15) Canada Post/USPS increases their approximate delivery times:
- Within Canada, Estimated delivery is up to 12 Business Days.
- United States, Estimated delivery is from : 5 - 25 Business Days.
Please allow the Estimated Delivery time to pass prior to contacting me regarding an order that has not yet been delivered.
All orders have the option to be shipped with tracking.
The Estimated Delivery time has passed, what do I do?
Please send an e-mail to firstname.lastname@example.org with your Order # and your concern. All e-mails will be responded to within 2 business days.
Will I have to pay Customs, Duties or Taxes?
The recipient of any international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the buyer because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Please contact your local customs office for more information.