Accessories & Apparel FAQ
What is the processing time?
- Accessories - Totes & Pouches are made to order & will ship within current processing time.
- T-Shirts - Are pre-sale items. Please allow 2-3 weeks for us to order your correct size shirt, design and press your shirt.
Does Murdock Talks accept Custom Orders for Apparel?
YES. Please e-mail firstname.lastname@example.org to get started. We would love to work with you to make your apparel dreams come true!
How do I care for my apparel?
Our apparel pieces are made with a screen print transfer that are designed to withstand the test of time. Please wash in cold water with like colours and do not use bleach. Tumble dry on low or hang to dry - this will preserve your apparel for hundreds of washes!
Our accessories are made with Heat Transfer Vinyl (HTV). HTV can be washed in a washing machine with cold water and hung to dry, but we recommend spot cleaning when you can. If your item needs to be fully washed, flip it inside out or place in a wash bag to protect it!
Will my apparel shrink when washed?
Like all 100% cotton, expect a 2-3% shrinkage after being washed. Our cotton/poly blended pieces have been pre-shrunk, so minimal shrinkage will occur.
Do you accept cancelations?
Returns, exchanges, or order cancellations are NOT accepted. Please be 100% sure you would like to purchase from Murdock Talks prior to ordering.
Do you accept returns and exchanges?
Due to the nature of the items there will be no refunds or returns. If you are dissatisfied with your order or a specific item in your order please contact me to discuss, and we will be more than happy to work something out! These situations are treated on a case-by-case bases.
What if I type in the wrong Shipping Address?
Please double check your shipping address prior to processing your order. Address changes cannot be made. We will not be responsible if your package is returned to us due to incorrect addresses or names on the package. If the package is returned to us, the buyer is responsible for fees to re-ship.
Can I make changes to my order?
Unfortunately, once an order is placed we cannot add or subtract items from the invoice. Please make sure your order is correct prior to checkout.
Coupon codes cannot be combined. By policy this platform allows one coupon code per order. Though I do have multiple codes available only ONE code can be used per transaction. Once an order is placed coupon codes cannot be added. Please do not leave coupon code in the notes section, it will not be applied.
How long will it take for my order to get to me?
Once an item is marked 'shipped' it is then in the hands of the Canada Post, and is out of our control.
Estimated delivery times for Letter Mail (No Tracking) as per Canada Post:
- Within Ontario, Estimated delivery is up to 4 Business Days.
- Within Canada, Estimated delivery is up to 6 Business Days.
- United States, Estimated delivery is from 5-10 Business Days.
International Shipping: Please note that shipping times vary, depending on the country it is travelling too. It can take up to 6 weeks for a package to be delivered Internationally. If you have any questions regarding shipping to International countries, please send us a message prior to placing an order.
During the Holiday Season (Nov 1 - Jan 15) Canada Post/USPS increases their approximate delivery times:
- Within Canada, Estimated delivery is up to 12 Business Days.
- United States, Estimated delivery is from : 5 - 25 Business Days.
Please allow the Estimated Delivery time to pass prior to contacting me regarding an order that has not yet been delivered.
All orders have the option to be shipped with tracking.
The Estimated Delivery time has passed, what do I do?
Please send an e-mail to email@example.com with your Order # and your concern. All e-mails will be responded to within 2 business days.
Will I have to pay Customs, Duties or Taxes?
The recipient of any international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the buyer because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Please contact your local customs office for more information.